We have written this privacy policy to help you understand how we handle the personal information that we collect as part of our business activities. It should provide an understanding of what information we collect, why we collect it, how we store and use it, and how you can change the information that we store about you.

When we speak of “Happenence”, “we”, “us” we mean Happenence Ltd.

To enable website functionality and security

Cookies are used to provide functionality across the website, this includes enabling users to remain logged in and access their account details and purchases. It also allows us to track viewer activity around products and purchases, for example, tracking the contents of customers baskets.

Additionally, we use cookies from clicks to the website from newsletter, to limit content to newsletter readers.

We use Askimet to prevent spam comments. To do so, we collect the commenter’s IP address, user agent, referrer, and Site URL (along with other information directly provided by the commenter such as their name, username, email address, and the comment itself).

We use ReCaptcha as provided by Google to protect the site from spam and abuse. You can find out more about it here: https://developers.google.com/recaptcha

To share content from other websites

Pages on this site may include embedded content (e.g. videos, images, social media posts etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about users, use cookies, embed additional third-party tracking, and monitor user’s interaction with that embedded content, including tracking their interaction with the embedded content if they have an account and are logged in to that website.

To send a newsletter

We process email addresses to send an email newsletter to readers who request the emails. We collect these email addresses through the newsletter sign up form or when a user registers an account.

We may also record what language(s) readers speak and at what level to make sure we only send them appropriate content.

To provide access to educational materials

We process the personal information that website users choose to provide on their account page. This may include additional contact information including the user’s full name so that the student can be identified by the teacher. For managing the account, we process the student’s chosen username, email address and password.

The username and password associated with an account is used to limit access to course material to the relevant students.

We process a record of what users download to confirm that users have accessed the products that they have purchased. This is for our understanding of when our products are used and for administrative and legal purposes, for example in respect of our refund policy.

To improve our teaching and educational materials

Feedback from students is collected to improve teaching, identify areas for improvement in our teaching and to develop educational materials.

To provide education

We process and record information about language skills, goals and experience to provide education to students. To providing engaging classes, we may additionally record personal information about the student that the student has volunteered in class. For example, a lesson plan may record that a student has a daughter as the plan suggests ‘Ask questions about daughter to generate 3rd person responses’.

We sometimes record classes in video or audio format to evaluate our teaching or to have a deeper understanding of pronunciation or intonation challenges facing the student. The teacher will ask the student for verbal permission before any recording begins.

We keep this information for no more than 1 year after the final class.

We process contact information such as telephone numbers and email addresses for communicating with students and providing classes. Contact information may include account names used to connect on the chosen teaching platform.

To deliver our courses, students may submit their work along with their email address through a contact form. The email address is used to provide direct feedback to the student on the work submitted.

We do not share personal information about our students with any other students.

To process payments

We collect information about orders to fulfil them.

To process online payment, we use WooCommerce which supplies the environment in which customers submit their payment, and Stripe, which manages the payment.

We receive access to some financial information from cardholders during the payment process visible to us through the Stripe interface. We do not store this data. It includes the final four digits of the card used to make the payment, its type, and its expiry date.

On happenence.co.uk we have records of the full name and email of the cardholder, their telephone number, IP address and billing address. The actual transaction is conducted by Stripe and we do not store further card information.

For managing the account associated with the purchase, we process a chosen username, email address and password.

To provide customers with information about their order, refund or other detail about their payment, we use their email address and, should there be a problem with contacting them, their telephone number.

We collect IP addresses when customers make a purchase, this is to record who we sell to.

To fulfil our accounting and legal obligations, we keep a record of payments made.

To fulfil our legal, accounting and administration responsibilities

We process data provided by the user to fulfil our legal, accounting and administration responsibilities.

How are we securing this data?

All website data is stored by the website host, Amazon, in their data storage in England.

Back-ups of website data are stored in Microsoft OneDrive in England.

How long do we keep personal data?

If you leave a comment, we will keep the comment and its metadata for up to 8 years. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

If you subscribe to the newsletter, we will keep the details of the subscription until the subscriber asks us to remove that data or the data considered obsolete. If a subscriber stops opening the newsletter, it bounces or they do not confirm their subscription, then their subscription data will be deleted.

We conduct annual reviews of what data we need to keep.

The last annual review took place: June 2020.

Managing your data

You can view and edit your account information by logging into your account on the website and going to https://happenence.co.uk/my-account/

If you have an account on this site, have left comments or subscribed to the newsletter you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also ask that we erase any personal data we hold about you. This does not include any data we must to keep for administrative, legal, or security purposes.

Please contact us if you have any queries or requests about your personal data.

Happenence Ltd is registered with the Information Commissioner’s Office. Reference: ZA762013.