In February I went hiking in the beautiful Torres Del Paine National park in the Patagonia region of Chile. My flight back to Santiago was with the airline LatAm. Shortly into the flight, the pilot came on the tannoy system and cheerfully told us that what with it being a really beautiful day, with perfect flying conditions, and a perfect view over the national park, he was going to just take a few minutes and twizzle the plane around a bit so that everyone on the flight could get a good look at the iconic stone towers for which the national park is so famous.
It was quiet flight to Miami with LatAm, but the staff checked we were okay, and they gave us food which to my surprise seemed like real food on what looked like a plate. I hadn’t realised how hungry I was until I started eating. I had the entire row to myself as the staff gave us freedom to sit where we wanted to help us keep socially distanced and make use of the available space.
I don’t remember the food on the American Airlines flight to London, except for that when I got off the flight I was hungry and there was an awkward moment where I had to go to the kitchen at the back of the plane and ask for water because we’d been given so little.
The LatAm staff acknowledged the unpleasantness of wearing masks, but they wore their own mask correctly and set a good example.
On the American Airlines flight, I saw one senior looking member of staff not bothering to wear any mask at all, despite it being an obligation for everyone. He walked up and down the aisle from one end of the plane to the other, mask-less, a number of times throughout the night.
You’ll understand therefore if I now have a bias towards LatAm. I was exhausted, anxious, afraid and alone and the staff bothered to recognised it. No surprise that I slept much better on the LatAm flight that the American Airways flight.
On my return I did write to the booking agent, Opodo, explaining the situation. They have still not responded. There has been no apology for their screw up.
My father called British Airways about the first cancelled flight. Nobody ever picked up.
‘Tannoy’ is apparently, like hoover, a brand. I think it looks ugly capitalised mid sentence.airlinescustomer servicerepatriation